If you receive an item that is broken, not functioning properly or doesn’t meet your expectations, rest assured that we are committed to resolving the issue for you. Your satisfaction is our priority, and we’re here to turn any inconvenience into a positive experience. Simply let us know, and we’ll take swift action to address the situation and ensure your smile returns.
Note: In order to better assist you, we may request video or image evidence to validate your claim.
Regrettably, items that are physically damaged or compromised cannot be returned. This includes products that have been broken, harmed, or are no longer in good condition. Our aim is to ensure you receive products in pristine condition. Therefore, we are unable to accept returns for items that have sustained damage. If you encounter such items, please reach out to us, and we will work diligently to address the issue and find a suitable solution.
In the event of missing items, please report them within 48 hours after delivery. It is advised to thoroughly inspect your parcel for any missing items before acknowledging receipt. Precautions can be taken to ensure accuracy when signing for deliveries.
Missing Item Forms should be submitted to your dedicated Account Manager.
Disputes may take up to 72 hours or longer to resolve, depending on the circumstances. We meticulously monitor the dispatch process using various methods to expedite resolutions. To facilitate this, we encourage you to submit as much evidence as possible, such as video or photographic proof of collection/unboxing.
For Refunds or Credit Notes related to missing items, the processing time is approximately 5 business days.
We assure you that we are diligently handling your case and ensuring a satisfactory resolution.
To follow our return/missing items procedure, submit the respective PDF form(s) provided below and send them to your dedicated Account Manager to follow through with your inquiry. Please ensure that you read carefully through the process described below before the submission of any Return applications.
Out with the Old: Found something that’s past its prime? If you’ve stumbled upon items that have exceeded their expiration date, don’t hesitate to give us a shout.
We’re here to assist you when it comes to items that have seen better days.
At UFA DISTRO LTD, we aren’t just a wholesale vaping distributor – we’re your partners in vape-time! Our mission is to ensure your experience is exceptional from start to finish. Please feel free to reach out to us if you need assistance or have questions about our Refund and Return process. Your satisfaction drives our journey forward!
