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PRIVACY POLICY

This policy applies to this website owned by UFA DISTRO LTD. Before you start using our website, it’s essential to read and accept all the terms and conditions outlined in this Privacy Policy. Once you accept this Privacy Policy, you give us permission to use and disclose your personal information as described here.

What Is Included In This Policy?

Our Privacy Policy is here to inform you about the information we collect and what might happen to that information. When you fill out a form on our website, we collect personal information about you, which may be shared with third parties. Rest assured, we will never sell your personal information to third parties. Our website has links to other websites. Please note that we don’t have control over how these websites collect or use your data. We recommend checking the privacy policy of any such website before sharing any information with them.

UFA DISTRO LTD employs the latest security technology to provide safe and secure services. We work closely with our payment partners to ensure all transactions and the enclosed information is secured to the highest standards.

Who We Are?

We are UFA DISTRO LTD, a Private Limited Company registered in the UK under Company Number 15582143. We sell vape kits, e-liquids, and other vaping accessories to retailers. 
  • Registered Address: Ufa Distro Ltd, Unit 1, Euro House, Ground Floor, 1 Overbridge Road, Salford, England, M7 1SL.
  • Email Address: support@ufadistro.com

At UFA DISTRO LTD, We Will

  • Respect your privacy choices.
  • We ensure that your privacy and security are always at the top of our priority list.
  • We will never sell your personal data.
  • We are committed to securing your personal data by only working with trusted and reputable partners.
  • We will not use your data in any other way than the agreed.

Your Account

While working with UFA DISTRO LTD, you are responsible for maintaining the confidentiality of your account and password. It is also your responsibility to ensure no one gets access to your computer so that the information remains confidential. You agree to accept responsibility for all activities that occur under your account or password. Ensure that you take precautions to maintain the confidentiality and security of your password. If you suspect that your password is known to anyone or is likely to be used in an unethical manner, do inform us immediately.

Data Protection

We are a registered data controller under the Data Protection Act 1998. We never make your personal information available to other companies for marketing purposes.

Personal Data

  1. You need to have a personal account in order to take part in vape product transactions on the UFA DISTRO LTD. On registering with us, you will need to provide legal personal data, including first and last name, date of birth, gender, shipping and billing address, phone number, email, and bank details.
  2. You are not permitted to create or use an account for anyone other than yourself; provide an email address belonging to someone other than yourself; adopt the identity of someone else, or create multiple accounts on the UFA DISTRO LTD.
  3. You are responsible for activities that occur in connection with your account.
  4. You agree to notify us immediately once you recognise any unauthorised use of your account.
  5. If we believe or encounter that your account is hacked, is offensive to 3rd parties, or if it contains inappropriate information. We reserve the right, without notice, to restrict your access to use certain aspects of the UFA DISTRO LTD.
  6. Your personal information may be held and used for the purposes that include:
    • Processing your orders or applications.
    • Administering your billings and account.
    • Disclosing your personal information to bank and debit card providers to validate your card.
    • Dealing with requests, enquiries, complaints, and other customer service-related processes.
    • Sending you email newsletters.

Contacting Customer Service - Phone, Social Media, Email

If you’re contacting our customer service team via phone calls, social media, and email, you need to keep the following things in mind:

Phone Calls

When you reach out to our Sales / Customer Support team, we might note details from your call, including phone number, name, and the reason for contacting us. To improve our customer service, calls to our team may be recorded for training purposes, and we will let you know before connecting your call.

Emails

We ensure your email stays safe. We will monitor all the emails, including file attachments, to check for viruses or harmful software. You must ensure that any emails you send comply with the law.

Visitors To Our Website

When you check out https://ufadistro.com/, we utilise a service called Google Analytics to gather basic internet log data and understand how visitors interact with the website. This helps us learn things like how many people explore different website locations. It’s important to note that this information is processed in a way that doesn’t highlight specific individual information. We neither make nor allow Google to try to uncover the identities of our website visitors. At any point, if we want to gather personal information through our website, we will be transparent about it. We will communicate about this and provide details on how we intend to use it.

Content

Content refers to all the information placed on the UFA DISTRO LTD website, including but not limited to text, images, products alongside prices, location data, and all other forms of data or communication that are up to date and accurate.

Limitation of liability

  1. Our services are open 24 hours, 7 days a week for all users. There might be instances where we would be required to complete technical or maintenance work on the website. The aim of this is to improve our services. Please report and contact your Account Manager, in case of any inconvenience faced during any outage.
  2. We do take measures to ensure the best services. We cannot guarantee that the website will meet your expectations or will be timely, uninterrupted, secure, and error-free. We are not responsible or liable for any loss of content or material uploaded or transmitted through the website. We cannot guarantee that the functionality of the website will be uninterrupted or error-free.
  3. Information about the products available on the UFA DISTRO LTD is provided by suppliers of products. You acknowledge that we are not responsible for verifying such information, and the fact that the information and products are placed on the website does not constitute that the products are suitable for you. It’s your responsibility to check this.
  4. The UFA DISTRO LTD is not directly responsible for any loss, damage, delay, or false delivery of ordered products.
  5. You agree that you are fully responsible for all claims, liability, damage, loss, cost, and expenses. This includes legal fees on a full indemnity cost basis, suffered by us and arising out of any breach of the terms by you or any other person accessing your account / personal information.
  6. The website might include technical inaccuracies or typographical errors. We reserve the right to make changes to the website periodically and at any time.

Cookies

We utilise cookies to remember and process the products in your shopping cart; moreover, the use of cookies helps us understand your needs and preferences better when you visit the website in the future.

Changes To This Privacy Policy

We regularly check and update our privacy policy to ensure that the information is authentic and crystal clear.
This is necessary, for instance, if the law changes or we change our business practices. So, please regularly check this page to keep informed and updated about recent changes.

How To Contact Us?

For inquiries, kindly utilise the provided contact information: Email Address: support@ufadistro.com Postal Address: UFA DISTRO LTD,  Unit 1, Euro House, Ground Floor, 1 Overbridge Road, Salford, England, M7 1SL.